Refund policy

At Shree Kashi Trends, our goal is to make sure every order delights you. Should you need a refund, please go through the guidelines detailed below.

Refunds apply exclusively to purchases that meet the criteria of our Return Policy or involve items that arrive incorrect or defective.
To be eligible: Products must remain unwashed, unused, and in their pristine original condition with all tags securely attached.
Items must be sent back in their original packaging.
Pieces that are made-to-order or feature custom additions (such as fall work, pico, tassels, or edging) cannot be refunded unless they are defective.
Sarees ordered via pre-order are non-refundable unless they arrive damaged or defective.

Submit your refund request within 2 days of receiving your package by emailing us at shreekashitrends@gmail.com or calling +91-8290906549.
Be sure to include your order number along with clear photographs if the item is incorrect or damaged.
After we receive and examine your returned package, we will contact you to confirm whether your refund has been approved or declined.
Once approved, refunds are credited back to your original payment method within 2 to 3 working days.

Valid returns are subject to a 10% deduction calculated from the product cost.
Cancelling an order prior to shipment (provided it has no custom work) will incur a 5% processing fee deduction.

Return courier costs are covered by us if the product delivered was wrong or defective.
For all other return scenario, the customer is responsible for covering return shipping charges.

Doorstep rejections or refused Cash on Delivery (COD) packages do not qualify for refunds, and any advance payments made for COD orders are non-refundable.
Because items are uniquely crafted, minor differences in color tones, finishing, or weaving textures are completely natural and will not be classified as defects.